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FAQs

  1. Is there a fee associated with an appointment when referred by a physician?

    No, when an appointment is arranged based on a physician referral it is covered under the provincial health services plan
     

  2. How will I be notified of my appointment?

    An MOA will contact you directly to arrange an appointment. Please ensure your contact information is up-to-date with your family physician’s office.
     

  3. What do I need to bring with me to my appointment?

    Please bring your CareCard and a list of current medications to your initial consultation appointment.
     

  4. Is the building wheelchair friendly?

    Yes, the building parking lot contains reserved accessible parking and has an elevator to help navigate the multiple floors.
     

  5. Are there any fees associated with Botox treatment?

    Yes and No; If Botox is a selected direction of treatment, a prescription is issued by the treating physician and the patient is responsible for any fees incurred with the medication when it is dispensed at the pharmacy. However, there are certain instances where the Botox medication may be financially covered in part through the patient’s PharmaCare benefits or third party extended health benefits. These options can be further discussed with your pharmacist or extended benefit insurer.

 
 
Waitlists
 
 
We try to accommodate all patients as quickly as possible. Referrals are triaged, although typically handled on a first come, first serve basis. Each physician has their own waitlist, which fluctuates depending on demand and availability. 
 
Oftentimes there is delay, in the range of months to over a year. If you have a referral in place with your family doctor, but do not have an appointment, you are encouraged to discuss this issue with your family physician. Sometimes alternative arrangements may need to be considered in the setting of a lengthy wait.
 
Some physiatrists in Vancouver are more broadly available for chronic pain assessments (cpsbc.ca).
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